Where it started
Sara lives on her own in Mere and has the best sense of humour: always chatty, always finding the light side. She loves watching the birds from her windows and talking to people in the shops.
Aurora started with one cleaning visit a week. Over time, her memory loss and losing her driving licence made everyday life harder, and her daughter, who is very close to her, was finding it difficult to manage alone. After a fall, the visits went up to every day.
Sara did not think she needed that much help. Now she loves having everyone come in.
A typical day
The carer lets themselves in with the key safe and checks Sara is well. There is a drink and something to eat, then lunch, either at home or out at a café if she fancies it. The carer checks the fridge for anything past its date.
Upstairs, the bed is changed when it needs it, and there is hoovering, dusting and tidying. Downstairs, the same, plus the laundry. If the cupboards are low, they go food shopping together, often to Waitrose. If not, it might be a walk round the garden and topping up the bird feeders, then time to sit and chat.
In the evening, a carer makes sure she has a proper meal and finishes anything left from the morning.
Everyone is so kind and fun to be around.
Noticing the small things
Because the same small team sees her every day, they notice changes. When carers spotted some skin irritation, they told Kirsty and Kayleigh, who suggested her daughter speak to the GP.
When her daughter asked about equipment to make things easier at home, Kirsty suggested contacting an occupational therapist. That made a real difference.
Her daughter does not use the app, so updates come by WhatsApp message and phone call instead.
