From first call to first visit
A free home visit, a written plan, and carers your family comes to know. Usually within three days of your first call.
Get in touch
Call Kirsty or Kayleigh, or send an enquiry. We reply within 24 hours on weekdays.
Free home visit
Kirsty and Kayleigh visit to meet your loved one, talk through what’s needed and when, and complete a risk assessment. It usually takes 30–60 minutes. Family members who live away can join by phone or video.
Your written plan and quote
We agree tasks and visit times together, write a task sheet for carers, and give you a clear quote.
First visit
Kirsty or Kayleigh do the first visit themselves and introduce your carer. Support can usually start within three days of your first call.
Matched, familiar carers
We match carers on personality, background and skills. Most people see three or four familiar carers a month. If the usual carer is off, someone they already know steps in.
Ongoing reviews
Monthly reviews, weekly updates by text or email, and visit notes in the CareLineLive app.
Not happy with a carer? Tell us. We’ll talk it through and, if needed, change who visits.
Visits run between 8am and 9pm, seven days a week, including bank holidays and Christmas. The minimum is one hour per visit and one hour per week. We offer regular visits only, so carers get to know your loved one.
Ready when you are
Book a free home visit
No pressure, no obligation — just a warm conversation with Kirsty to see how we can help.